Frequently Asked Questions
- 1. Can I change my order?
- 2. Can I return items to a store?
- 3. When do I get my refund once I have returned an item?
- 4. What should I do if my credit/debit card has been refused when placing an order?
- 5. Where do you deliver?
- 6. I have a complaint, who should I speak to?
- 7. What if I don't like my new mattress?
- 8. What do I do if my product breaks while under warranty?
1. Can I change my order?
If you want to change your order, please go to our Locations page and contact the location nearest you. Special order items are non-cancellable.
2. Can I return items to a store?
No, our stores do not accept returns. Please contact the store where you made the purchase to schedule a return. A delivery team will be scheduled to meet you at your home to pick it up. You must provide proof of purchase such as a delivery invoice or your email order confirmation. Your goods will be taken and your exchange or refund will be processed on the card you used to place your order.
3. When do I get my refund once I have returned an item?
Approved refunds will be processed only after all products are returned to Bedding Plus. Debit Card Refunds: All debit transactions will be refunded by check within 10 business days. Credit Card Refunds: All credit card refunds will be processed on the day that your purchase is picked up or returned. Check refunds cannot be issued for credit card sales. Credit to your account may take 10 business days. Finance Refunds: Finance accounts will be refunded within 10 business days. Check Refunds: All approved refunds will be mailed directly to you within 10 business days after your check has cleared the bank. Cash Refunds: Due to the limited amount of cash our stores keep on the premises, we regret we are unable to issue any refunds in cash. Sales paid by cash will be refunded by check within 10 business days of refund approval.
4. What should I do if my credit/debit card has been refused when placing an order?
Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.
5. Where do you deliver?
We offer Free Delivery with purchases from $699 to addresses with 30 miles of any of our locations. For deliveries outside of the 30 mile radius, please contact any Bedding Plus location to verify service and delivery costs.
6. I have a complaint, who should I speak to?
If it is about a product you have bought from our stores, please get in touch with the store you purchased from. Find your local store.
7. What if I don't like my new mattress?
You may exchange your mattress (mattress only) after 30 days from delivery for a one-time re-selection credit (minus fees) towards a mattress of equal or greater value. Purchases under $899 subject to a $129 fee with a standard delivery fee of $69 (may vary). Purchases $899 & above are subject to a 15% restock fee along with a standard delivery fee of $69 (delivery fee may vary depending on distance). New mattress selection must be made prior to exchange. Mattresses must be kept 30 days but no longer than 90 days. Exchanges will not be accepted after 90 days. Soiled, stained, ripped or torn mattresses are ineligible for exchanges. Therefore, a mattress protector is highly recommended. The law label must be attached to the mattress or mattress becomes ineligible for exchange.
Stained, damaged, clearance, closeout, "AS IS", and special order products are not returnable. The manufacturer's law label must remain intact and sewn into its original position to qualify for any exchange.
8. What do I do if my product breaks while under warranty?
Your purchase is covered by a national manufacturer's limited warranty. Please read the warranty material with your product. Should you have a warranty issue, contact the Bedding Plus location where you purchased to setup an inspection. Note: Stains and/or inadequate bed frame or foundation will void your warranty. Learn more about warranties.